At Apparalel, we want you to be completely satisfied with every purchase. We offer an easy, clear, hassle-free return policy.
We offer full refunds for all regular-priced items returned within 7 days of delivery. Please use our returns portal to initiate all returns, including exchanges. Any returns not processed through our portal will not be accepted. All returns must use the pre-paid return label sent with your return approval. All returns must be shipped back within 7 days of delivery. A $10 fee will be deducted from your total refund for the cost of the label. This fee does not apply to exchanges or refunds to store credit that are completely free with prepaid labels provided at no additional cost.
Please allow 7-10 days for refunds to be issued from the date they are received. We do not refund original shipping costs.
All returns must be postmarked within 7 days of delivery date to be eligible for a full refund or exchange.
We will accept returns postmarked up to 14 days from the delivery date for store credit only. All items must be in the original packaging with tags attached, unworn, and in the same condition that they were received to be eligible for a return. Any items returned with any sign of wear, washed, with makeup residue, stains, perfume, rips, alterations, missing buttons, or any other damage will not be accepted. Any items marked FINAL SALE or purchased with store credit will not be accepted for a return.
Any returns or exchanges postmarked more than 14 days after delivery or otherwise not in compliance with our policy will be shipped back to the customer.
We offer free exchanges for any eligible items within 7 days of delivery. Please use our returns portal to request an exchange. All items must be in compliance with the eligibility guidelines above. Once an exchange is requested, we hold the item for 7 days. Your exchange order will be shipped once the returned item is received and processed.
Please allow 7-10 days for exchanges to be processed from the date they are received. Tracking information will be emailed to you once the exchange order is shipped out.
Exchanges postmarked over 7 days from the delivery date will not be eligible for free shipping. Exchanges postmarked over 14 days from the delivery date will not be accepted.
FINAL SALE Items
Items marked FINAL SALE are not eligible for return or exchange. No exceptions will be made!
Please inspect your order upon arrival to ensure that you received the product as ordered and has no defects. If you received an item that is defective or different than what you ordered, please contact us within 7 days of delivery at email@example.com. Please do not initiate a return via the portal.
Please note that we cannot assume responsibility for any items received damaged if the issue is reported after 7 days from the date of delivery.
Returning an Exchange Order
We charge a $20 label fee on all returned exchanges.
Local Pickup Orders
All returns and exchanges for pickup orders or items purchased at Apparalel Boutique in Chicago can be processed in-person at our store location or online. We do not offer free shipping for pickup exchanges.
We accept returns for international orders under the same eligibility guidelines. We do not provide labels for any international orders, and customers are responsible for shipping at their own cost. Please use our returns portal to initiate a return and the return address will be provided by email.
Please be aware that we do not take responsibility for any international package until it is received and processed by our team.
We do not offer exchanges on international orders. Please don't hesitate to contact us at firstname.lastname@example.org with any questions or concerns.