Skip to content

Cart

Your cart is empty

Shipping Policy

All orders are usually processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another email when your order has shipped. 

Domestic Shipping Rates 

Shipping option

Estimated delivery time*

Price

Standard

2 to 5 business days

$8.00

Overnight

1 to 2  business days**

$40.00

*Estimated delivery time begins from the time your order is shipped, not placed.

**Overnight orders must be placed before 11:00 AM EST to be shipped the same day. Orders placed after 11:00 AM EST will be shipped next day 

All orders ship with UPS, with the exception of orders shipping to P.O. Boxes. Orders placed with standard shipping will ship by UPS Ground, and orders placed with overnight shipping will ship by UPS Next Day Air. All orders shipping to P.O. boxes will ship by USPS Priority Mail.

All orders over $750 will be shipped with a signature requirement upon delivery.

In-store Pickup

We offer free local pickup at our warehouse location in Chicago. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with pickup instructions. 

Please note that try-ons are not allowed at the warehouse!

Our warehouse pickup hours are 9:00 AM - 5:00 PM on Monday- Friday.
Our warehouse is located at:

Apparalel
5740 N Tripp Ave
Suite A
Chicago, IL 60645

Please pick up all orders within 7 days of the pickup ready email. Any orders that are not picked up after 7 days will be canceled and refunded. 

International Shipping

We offer international shipping to the following countries: Australia, Austria, Brazil, Canada, Denmark, France, Israel, Panama, South Africa, Sweden, Switzerland, Turkey and the United Kingdom. 

International Shipping Rates

Location

Estimated delivery time*

Price

Canada

2 to 7 business days

Rates will be calculated at checkout. 

Other

2 to 7 business days

Rates will be calculated at checkout. 

*Estimated delivery time begins from the time your order is shipped, not placed.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Apparalel is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 2 business days of receiving your shipping confirmation email, please contact us at customercare@apparalel.com with your name and order number, and we will look into it for you.

Shipping to P.O. Boxes

All orders shipping to P.O. boxes will ship by USPS Priority Mail.

Changing Addresses on Orders

Please review your shipping details carefully before finalizing your purchase to ensure a smooth delivery process. If you entered the incorrect address, please reach out to our customer care team at customercare@apparalel.com immediately with your order number and the correct address.

Once your order has been shipped, please note that address changes cannot be accepted. In some cases, we may be able to arrange for the package to be returned to us and refunded. A $25 fee will be deducted from your refund to cover the rerouting cost.

Refused Shipments and Return to Sender

A $20 fee will be deducted from the refund of any packages that were refused or returned to sender to cover the rerouting cost.

Refunds, Returns, and Exchanges

We will gladly issue a full refund or exchange for full-priced items returned within 7 days of receipt of your shipment, if the item is unused and in its original condition.

You can view our complete return policy here

In the event that your order arrives damaged in any way, please email us as soon as possible at customercare@apparalel.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. 

If you have any further questions, please don't hesitate to contact us at customercare@apparalel.com.